Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Clean
Great location
Unexpected charges
Limited dining options
8.2/10
Great
Rooms
8.5
Location
9.0
Service
8.5
Dining
7.5
Guest reviews
8.2/10
based on 6 reviews
9.0
9.0/10 based on 969 reviews
John
United States,
December
2023
7.8/10
I had a pleasant stay at the hotel, with clean and modern rooms, a friendly staff, and a convenient location near public transportation. However, there were some issues with extra charges and the dining options were limited. Overall, it offered good value for money.
Rooms
8.0
The rooms were small but well designed, clean, comfortable, and modern, with a great bathroom and powerful shower.
Service
7.0
The staff was very helpful during our stay, but there were unexpected charges after we checked out that dampened the experience.
Location
9.0
The hotel is in a quiet neighborhood near public transportation, making it easy to explore Bern. They even provided a tram pass for our convenience.
Dining
7.0
The dining options were adequate, with a variety of choices including fruit, cereal, ham, and cheese. However, more variety would have been appreciated.
Facilities
8.0
The hotel offered pet amenities and tours/ticket assistance, adding to the overall convenience of the stay.
Clean
Unexpected charges
Trevor
United Kingdom,
December
2023
8.8/10
The hotel offers spacious rooms that comfortably accommodated our family of three. The beds were nice and comfortable, and the cleanliness was top-notch. The location was excellent, with easy access to public transit and attractions, although the dining options were somewhat limited. The service was exceptional, particularly Andreas, who was incredibly helpful and friendly.
Rooms
9.0
The rooms were large and spacious, ideal for our family of three. They were clean and had nice comfortable beds.
Service
9.0
The staff was very friendly and provided excellent service. Andreas stood out for answering all our questions and being exceptionally helpful.
Location
10.0
The hotel's location was excellent, just a block away from the transit line to Bern and near attractions like the Old Town. Perfect for exploring the city.
Dining
8.0
The dining experience was simple but satisfying, offering a variety of items including fruits, cheeses, and bread. The Hungarian beef stew was a highlight.
Facilities
8.0
The hotel facilities were good, providing all the necessary amenities for a comfortable stay.
Margaret
United Kingdom,
August
2023
8.2/10
My stay at the hotel was fantastic! The rooms were spotless, and the breakfast was fresh and nice. However, we encountered a minor issue with the room allocation initially. Overall, the rooms were well-equipped and comfortably large.
Rooms
9.0
The rooms were spotless and breakfast was fresh and nice, though we had a slight hiccup with the room allocation initially. Nevertheless, the rooms were well-equipped and comfortably large.
Service
9.0
The service was more than nice. The staff was very helpful on check-in, advising us on places to go and local eateries since we arrived quite late. It really added to the welcoming atmosphere of the hotel.
Location
8.0
The location was good and very handy, with the tram just a 5-minute walk away. It's convenient to access sightseeing spots by tram and walking, making exploring the city quite easy. Though it's a bit of a walk to Bern centre, the proximity to public transport compensated well.
Dining
7.0
The dining experience was good with a standard continental breakfast. The fruits and soft-boiled eggs were nice touches, though I wish there were more diverse options available.
Facilities
8.0
The facilities were adequate and met our needs during the stay. Everything seemed to be well-maintained and functional, making our visit hassle-free.
George
United States,
August
2023
8.6/10
I absolutely loved my stay at this hotel! The rooms were modern, clean, and had everything we needed, including a flat-screen TV and coffee/tea facilities. The spacious room with wide beds was perfect for my family of three. The bathrooms provided endless hot water, which was a nice touch. The only downside was that they usually cater for one person.
Rooms
8.0
The rooms were spacious and had all the amenities we needed for a comfortable stay.
Service
9.0
The staff was extremely helpful and friendly, providing valuable insights on getting around the city. They made our stay even more enjoyable.
Location
9.0
The hotel's location was excellent, nestled in a quiet residential area of Bern. It gave off a warm, homey feeling while still being close to the historical center.
Dining
8.0
The breakfast spread was abundant and satisfying, with a good mix of hot and cold items, including delicious homemade jam and muesli. It was a bit smaller than some in Switzerland but definitely enough to start the day right.
Facilities
9.0
The hotel had great facilities and amenities for guests to enjoy during their stay.